Account deletion
You can delete an eligible account inside the ZEVLA app or submit a verified request here.
Delete inside the app
Open Profile or Settings, choose Account & Data, then Delete account permanently. You will see role-specific blockers before final confirmation.
Usually deleted
- Active login access and credentials
- Push tokens, preferences and unused carts
- Profile image and optional account data
- Saved addresses and non-required operational data
May be retained
- Invoices, payouts, settlements and tax records
- Records required for a live payment or delivery dispute
- Minimum anti-fraud and security audit evidence
Verified requests are normally handled without undue delay and generally within 30 days. A permitted extension or active-operation blocker will be explained.